Take Responsibility for Your Role in the Conflict to Prevent Heightened Emotions
When we disagree with a coworker or team member, we’ll often feel offended or misunderstood. Because we feel this resentment, we’re also likely to say something that fuels the fire of the argument. Our quick response just makes the problem worse. In turn, the solution gets further away. But you can turn things around if, instead, you take responsibility for